How do I know if my issue is IT or Media?

Modified on Thu, 06 Apr 2023 at 10:20 AM

IT Issues

Generally, IT Issues are anything outside of studios and specialist equipment. 

From password resets, computer issues, and Wi-Fi issues, to, ID Access Cards, Accounts, and more!

Media Issues

Generally, Media Issues are anything inside of studios and specialist equipment.

From photos and videos being put on the screens, headphones not working, and cameras not focusing, to, Studios not recording, support with setting up interviews and more!

Still not sure?

Email your question to or choose 'General Support' on the submit a ticket page and we will get it to the right place!

If you have any issues or errors please submit a ticket here:

Or email:

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